An exciting opportunity has become available to work within the team delivering the national response to the COVID-19 pandemic on behalf of the Cardiff and Vale region. As we move from strict lockdown arrangements to the next phase of the welsh plan, comprehensive tracing and testing of people with suggestive symptoms will be required. Once identified, a team of Contact Tracers will be required to provide tailored and individual advice about self-isolating for those individuals and anyone they may have come in contact with.
Your role will involve taking day-to-day responsibility to review the lists of contacts provided by Regional teams/other sources. Undertaking case interviews with individuals who have already been identified as symptomatic and/or confirmed as having Covid -19.Perform an initial public health risk assessment of Covid-19 cases identified for contact tracing in line with the contact tracing and management protocol and further protocols or guidance as indicated. Determine high or low risk contact and allocating calls to contact advisers. Manage complex contacts/calls escalated by contact advisers
Experience of providing public health, other healthcare or customer service advice directly to members of the public and knowledge of the principles of health protection as well as experience of risk management and associated reporting would be advantageous but not essential . A methodical approach to case management , through identifying contacts is essential .
Ability to problem solve whilst working in an unpredictable environment, often under pressure and to tight timescales.
Call centre experience is essential
Although attendance may be required at a call centre facility for a training period, it is anticipated that Team Managers will work from home utilizing digital solutions such as Microsoft Teams to communicate with team members both individual and in group settings, share documents
Shifts will be on a rota basis covering 8am to 8pm, 7 days a week.
Full training and supervision will be provided.
This is a Grade 7 position- £14.92 p/h
Full-Time applicants (37h p/w) will be prioritised.
To apply please send a completed Cardiff Works Application Form, evidence of your Right to Work in the UK & an updated CV to CardiffWorks@cardiff.gov.uk.
As an equal opportunities employer, we value diversity. Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals including those;
- Aged under 25
- Not in employment, education or training
- From our local communities including in particular disabled individuals, carers and those from the Cardiff BAME and LGBT+ communities
- Ability to communicate fluently in Welsh